Hello Mathew,

Thank you for writing back.

We regret that the quality of service you received recently did not reflect the quality we strive for. I totally agree with you and with the service you received and I do understand how frustrating it can be. Providing customers with superior technical support is a standard we feel is important. We apologize for not maintaining that standard during your recent encounter with our technical support representatives.

We also appreciate your taking of time to let us know of your experience. This candid feedback such as yours helps us find new ways to improve our service offerings and take appropriate actions. I personally forwarded your message to the higher authority to take proper actions.

I believe the above information helps you. If you need further assistance, please reply to this message and I will be happy to assist you further.

For information on keeping your HP and Compaq products up and running, please visit our Web site at:
http://www.hp.com/go/totalcare

Sincerely,

Bliss
HP Total Care