Hello Matthew,

Thank you for writing to us.

Please be informed that issue is not common with tx1120us Notebook. However, your message and all information regarding your situation will be forwarded to our Quality Customer Care group. One of the representatives from that group will be contacting you in this regard.

To forward your case please provide the following information about when we can contact you:

*  Dates and Days (2 days):
*  Time to call:
*  Telephone Number to call:

Shipping Information:
 
*  Name:
*  Organization: 
*  Mailing Address (No P.O. Boxes): 
*  Apartment/Building/Mailstop: 
*  City: 
*  State: 
*  Zip/Postal Code: 
*  Phone Number (including area code):
*  Email Address:

Once the information has been updated in our database, one of our quality case manager will contact you  and sort out the issue. Please get back to me with the information requested. It is important for me to resolve your issue in timely manner.
If you need further assistance, please reply to this message and we will be happy to assist you further.

Sincerely,

Anthony
HP Total Care