Dear Matthew

From your email, I understand that you are experiencing an issue with
the Wireless connectivity of your notebook and the notebook does not
boot up.

I greatly appreciate that you have forwarded your concerns and have
given me a chance to assist you.

I appreciate your efforts in trying to troubleshoot the issue.

Matthew, with regard to your response, the issue seems to be related to
hardware malfunction which requires a detailed onsite diagnosis. The
nature of this issue is related to hardware which can be diagnosed in
detail by the Service technician. You may agree with my point that it is
not feasible to perform detailed diagnosis online.

Further, please be informed that HP has identified a hardware issue with
certain HP Pavilion dv6000/dv9000 and Compaq Presario v6000 series
notebook PCs and HP has not found any issues with your notebook model, I
regret for any inconvenience caused to you in this regard.

Additionally, I would like to inform you that parts and services can
only be setup in the country where the product was purchased and
marketed. This is due to major hardware and software differences in and
out of the country of purchase.

At this point, I recommend you to ship the notebook to your
friend/relative in Unites States and ask them to contact any nearby HP
authorized service center to get your notebook repaired. Our technicians
at the service center are well equipped to perform such tests and will
be in a position to assist you appropriately. HP have a network of
Authorized Support Providers for sales and repairs. HP has authorized
Radio Shack, Circuit City and Best Buy as the service provider for the
Pavilion notebooks. For your convenience, I am providing the information
to locate the Service centers below:

Radio Shack :
----- -----
You can locate the nearest Radio Shack repair store by visiting the
following URL:

http://www.radioshack.com/Locator/Locator.asp

Circuit City:
------- ----
You can locate the nearest Circuit City repair store by visiting the
following URL:

http://www.circuitcity.com/ccd/locator.do

Best Buy:
---- ---
You can locate the nearest Best Buy repair store by visiting the
following URL:

http://www.bestbuy.com/site/olspage.jsp?id=cat12090&type=page&isCarFi=nu
ll

CompUSA:
--------
You can locate the nearest CompUSA repair store by visiting the
following URL:

http://www.compusa.com/retailstores/compusaStores/index.asp

Alternatively, you can also find the nearest HP Authorized Support
Provider within the United States by visiting the following Web site:

http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV

This will take you to the find a US local HP authorized service provider
page. Please follow the steps given below to locate the HP authorized
service provider:

1. In the category menu select the appropriate HP product.

2. After selecting the appropriate category you will get a list of HP
products in the Family box. Select the family in which your
product is located.

3. After Selecting the family of the product you will get a list of
products under the product list.

4. Select your product from the list under the product section and
click Next.

5. Follow the instructions on the service options page.

If no stores are located, repeat the search using another zip code
within your local area.

Once again, I sincerely apologize for the inconvenience caused to you.

You can always get back to me for further support. Please feel free to
write anytime you have questions or concerns. I will respond in a timely
manner.

Sincerely,

Kris
HP Total Care