I see from your e-mail that the notebook is not functioning. It’s “dead”. You would like to have an extended warranty because the model of the notebook goes with defect.

I realize your concern regarding this issue and I will give you an appropriate solution for it.

Matthew, I request you to get back with the following details. I have to check if the notebook falls under one time warranty enhancement program.

Product number:?

Serial number:?

Refer to this link to identify the serial and product number of notebooks.

http://h10025.www1.hp.com/ewfrf/wc/famiNumbDocument?lc=en&cc=us&dlc=&product=18703&docname=c00033108

NOTE:  Clicking the link(s) may give an error indicating that it is invalid.  If this occurs, copy the link and paste it on the address bar in your browser until the complete address is displayed in the Address box.

To know more on one time warranty enhancement program, please refer to this link.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us

NOTE:  Clicking the link(s) may give an error indicating that it is invalid.  If this occurs, copy the link and paste it on the address bar in your browser until the complete address is displayed in the Address box.

Please get back with the information asked above.